Quality Control and Quality Assurance

Quality Control (QC):

Definition: Quality Control involves the operational techniques and activities used to ensure that the plumbing and drain cleaning services meet specified quality standards. QC focuses on identifying and addressing defects in the actual services delivered.

How QC Applies at Toko Rooter:

• Service Inspections: Ensuring that each plumbing job, from installations to drain cleaning, is inspected thoroughly for accuracy and safety before completion.
• Equipment Check: Regular testing and calibration of plumbing tools and machinery to guarantee they perform correctly.
• Customer Feedback: Collecting post-service feedback to identify areas of improvement in service delivery.
• Compliance with Standards: Ensuring that services adhere to local plumbing codes, industry regulations, and health and safety standards.

Quality Assurance (QA):

Definition: Quality Assurance focuses on the processes and systems that prevent defects or issues from occurring in the first place. It is more proactive and ensures that the processes used to deliver plumbing services are effective, standardized, and continuously improved.

How QA Applies at Toko Rooter:

• Training and Certification: Regular training programs to ensure all technicians are updated on the latest plumbing techniques and safety standards.
• Standardized Procedures: Implementing a set of documented procedures and best practices to maintain consistency across all plumbing jobs.
• Preventive Maintenance: Conducting preventive inspections and maintenance services to avoid emergency repairs for clients.
• Continuous Improvement: Regularly reviewing service processes to identify potential improvements in efficiency, safety, and customer satisfaction.