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Toko Rooter by a visionary leader in the plumbing industry recognized a huge problem in the plumbing service sector in the way service calls were being managed.
Many competent plumbers who were great workers had decided to go into business for themselves. This created a huge problem in the industry as they lacked the necessary business and people skills to produce the higher standards demanded by home owners. Sure they can smell like smoke, look dirty, work sloppy, and hide mistakes on a new construction or renovation job, but this did not go well when people called them into their homes. To this day, most plumbers do not recognize the difference in the marketplace between renovation or construction plumbers, and residential service plumbers.
How do we know this? We interview hundreds of these same plumbers every year and we hear the same stories over and over. Slowly but surely they have brought down the entire service industry by setting low standards. Most of these “independent” plumbing companies go out of business in less than 5 years and end up looking for work again, 85% to be exact. Warranties become useless and unfortunately they are quickly replaced by other plumbers who are doomed to the same sad and unprofessional fate.
Being born and raised in the plumbing industry, Austin knew how technical the trade of plumbing truly is and the major importance it plays in the health, comfort and well being of our society. Austin was tired of the low perception his entire trade was receiving due to the incompetence of a few. Austin decided it was time for a change of how the residential service sector is to be handled. Fortunately, home owners now have a better choice!